Patients receiving care at BMI The Manor Hospital in Bedford can be assured of arriving at a hospital that provides safe surgery, delivered by caring staff and within a well-led environment.
Those were the findings of a panel of independent assessors from the Care Quality Commission, the regulating body that oversees all healthcare providers in England. They carried out unannounced inspections in April 2018 and, following on from their findings, awarded the hospital an overall rating of ‘good’.
In doing so, also they noted the improvements they had requested were made in the hospital’s last inspection report in 2016, further noting that issues they raised in this new assessment were immediately addressed.
Executive director of the hospital in Church End, Biddenham, Rick Sanders, said: “This report identifies and acknowledges how staff and consultants are working well to established practices which are designed to provide the patient with safe and effective healthcare. It also rightly acknowledges the ability and commitment of our teams in their aim in continually improving what we do for patients.”
Consultant Gynaecologist, Sarah Reynolds who also chairs the hospital’s medical advisory committee of consultants, said: “Our patients rightly expect to be treated in a hospital which upholds the highest standards of safety and care. We welcome this report that shows this to be the case at The Manor.”
The report, published on 4/7/18, says that staff were proud of the hospital and committed to providing the best possible care. The inspectors said that patients spoke highly of the care they received and that there was a positive interaction between staff and patients. The hospital, they said, had a defined strategy aligned to its vision and that it was evident that Mr Sanders was well respected, visible and supportive – accordingly, staff felt valued and confident.
In awarding the hospital an over-arching rating of good, they inspected five key areas: They awarded individual ratings of ‘good’ to their criteria of well-led, safe, caring and responsive. They found some areas to work on in their fifth category of effectiveness but these did not alter their overall judgement that The Manor was a good hospital.