William Russell delivers on claims service

International expatriate insurance specialist William Russell has announced the results of it 2007-08 customer satisfaction survey that reveals that 87 % of members surveyed have an excellent or good opinion of the company’s overall level of service.

The claims team was singled out for particular praise with 95 % of members reporting that they were very or reasonably satisfied with the service they received from the team when making a claim.

High levels of satisfaction were also reported for the simplicity of completing the claims form (86 %), speed of response (94 %) and speed of claims settlement (89 %).

The claims survey is sent to a sample of William Russell’s international health plan members who make a claim on their policy and the statistics are calculated from all returned surveys.

Tim Coyne, International Claims Manager, William Russell Limited says:

“We survey our members to make sure that our service levels are of the highest possible standard and to give our customers the opportunity to feed back any issues they may have experienced. I am extremely pleased with the high levels of satisfaction that this year’s survey results have revealed, but we’re not resting on our laurels. We want to make sure that 100 % of our customers are happy with our service and will continue to strive to further improve our standards across the board.”

Launched in 1992 as family-run company William Russell is a specialist provider of insurance plans for expatriates of all nationalities. Its clients include individuals, families and companies in more than 190 countries world-wide. It offers a range of top quality health plans with affordable premiums and the highest standards of customer care. It is one of only a few insurance providers to offer specialist life and income protection insurance plans to expatriate customers.

• GlobalHealth: William Russell’s Essential and Elite health insurance plans offer a range of health care benefits for all budgets.

• GlobalLife: Life insurance for individuals and families with optional accident benefit.

• GlobalIncome Protection: Provides a regular income to individuals unable to work through illness or injury.

William Russell administers its plans and pays claims from offices in the United Kingdom and Malaysia. Its plans are underwritten by Hauteville Insurance Company Limited, a wholly owned subsidiary of AGF, one of France’s leading insurance companies and part of the Allianz Insurance Group.

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