General Manager David Hewitt is delighted to be able to announce that Springfield Hospital has won the Essex Business Excellence Award 2011 for Customer Care and Service (large company category). The winners were announced at the finalist award ceremony on 22nd September 2011 and Marketing manager Jan Newman and David Hewett were very proud to collect the award on behalf of all of the staff and customers of Springfield.
The judges said what they liked about Springfield was that “whilst we recognised we did not always get everything right we were keen to learn from feedback which we put into continuing to improve the services we provide to our patients” the award is testimony to the hard work of every member of staff as well as the Consultants at Springfield and David would like to thank them all for this outstanding achievement.
The award was especially significant as this was the most popular category in the Business Awards so we had to beat some tough competition to win. It demonstrates that Springfield is a step closer to consistently achieving our vision that “people who use our hospital services will recommend us to their family and friends because of our excellent patient outcomes”. We constantly strive to provide ‘People caring for People’