National Friendly is using Healix’s medical expertise and knowledge of the healthcare sector to handle medical insurance claims.
National Friendly’s healthcare policies provide a range of medical cover for adults and children for a fixed monthly cost. Key benefits of the scheme include the freedom for the policyholder to choose any UK hospital or clinic for their treatment whether private or NHS and cash payments if they choose the NHS for overnight or day care treatment.
This focus on choice for the policyholder requires a detailed understanding of medical service providers as well as the options through the NHS that will equally serve the patient well. It is an area in which Healix has developed extensive expertise through its Healthcare Trust and medical assistance services over the last decade.
Alun Thomas at National Friendly explains, “Key to the selection of Healix is its nurse-led case management. Customers needing treatment get to speak to a medical professional giving them the opportunity to speak to someone who understands their medical issues and how best to navigate private and NHS pathways. Healix’s expertise in navigating cases through NHS centres of excellence has proved really valuable in getting members the best treatment as quickly as possible. Where members have chosen NHS over private treatment they have been able to share in the saving we have made with cash payments."