Aviva paid more than £439 million to life and critical
illness customers in 2011, equating to more than £1.2 million a day.
This includes £320 million paid to the families of life
insurance customers who have died or been diagnosed with a terminal illness,
and nearly £114 million paid to customers with critical illness cover.
During 2011 it made payments for 10,495 life insurance
claims and 1568 critical illness claims.
The insurer paid 99.7% of life insurance claims, and 94.1%
of critical illness claims. 0.3% of life insurance claims, and 1% of critical
illness claims were declines due to non-disclosure.
The average sum paid to critical illness customers was
£73,591.
The average age of critical illness customers was 44 years
for women and 46 years for men.
Cancer remains the most
common cause of critical illness claims at 67%, followed by heart attack (10%),
stroke (7%), multiple sclerosis (6%) and benign brain tumour (2%). Over the
last five years the same top five conditions have accounted for more than 92%
of critical illness claims paid overall.
Life insurance news: 23 March 2012
