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Consumers lack critical illness understanding

Consumers have a worrying lack of understanding around the critical illness application process, according to a survey by critical illness insurers Scottish Equitable Protect.

Of the 1,536 people surveyed, 31.6% were unaware that if they do not fully disclose all of their medical history information a claim could be turned down for non-disclosure.

A further 40.7% said they believe an insurer would still pay a claim if the applicant had not completed the application form fully or correctly.

The survey suggests why people wrongly believe these things. It found that 7 out of 10 people believe that an insurer will obtain their medical history from their GP before a Critical Illness Policy begins.

Matt Rann, head of underwriting at Scottish Equitable Protect, says: “It is these people who could find themselves in the devastating position of having a claim turned down because they had not completed the application form fully. All of this research points to a distinct lack of consumer understanding around Critical Illness and highlights a problem that can only be tackled through clear customer focused communication and education.”

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Consumers lack critical illness understanding
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