On the judicial review into payment protection insurance claims, which the British Bankers Association lost; Michael Pilgrim, founder of Randall and Vickers says, “Justice has been done. Yet again the banks tried to wriggle out of their responsibility for misleading millions of innocent customers. They made multi-million pound profits on the back of the trust of their customers, and I hope this ruling blows that trust forever. It is only right that all financial institutions are forced to confront the cost of their behaviour and I hope that anyone who has been mis-sold PPI in the past now challenges them for the full amount of what they are owed, and not be placated by some of the derisory settlements offered in the past.”
Who can you complain to about private hospital care?