Commenting on the decision by the Department of Health to allow patients to top up their NHS care with privately purchased drugs, Fergus Craig of AXA PPP healthcare, says: “This is excellent news for patients and their families. We will be studying the new guidance carefully to ensure our top up offering fully complements their NHS care. We expect to make this available very soon. This is not a two-tier system - but a move towards a high performing balanced healthcare system that draws on the best of the NHS and the independent healthcare sector. With ever increasing demand for healthcare services, insurers are playing an important part in helping to meet the nation's healthcare needs."
Who can you complain to about private hospital care?