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Customer service for the private healthcare industry in the UK

Are we dealing with patients, consumers or customers in private healthcare? Does customer service make a difference to the patient experience? When it comes to delivering patient satisfaction how much is down to the treatment and how much is down to the patient experience that surrounds healthcare delivery?

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Customer service

Latest news

Endovascular stent repair of abdominal aneurysm is now available at Spire St Anthony’s Hospital.

Queen Square Private Healthcare have been named ‘Best Neurological Care Centre -UK’ of 2017.

CS Healthcare have been recognised as the ‘Most Trusted Health Insurance Provider’ in the UK.

Hospital offers chemosaturation therapy to improve the lives of pancreatic cancer patients

Babylon Health has received a £50 million investment to boost research into AI doctor software.

HCA Healthcare UK invests £50m in new cancer centres opening in Southwark and Chelsea.

98.8% of BMI The Meriden Hospital's patients rated their care as very good or excellent.

Fortius Clinic has developed a new patient app to streamline the patient pathway.

Longstanding specialist unit re-opens at The Wellington Hospital after renovation.

Following a £30m investment, Spire St Anthony's Hospital starts to treat children again.

Features

Latest news

The route that patients take to decide who they receive treatment from is changing.

Discover the importance of having a unique value proposition in private healthcare.

Following the Private Healthcare Summit, Keith Pollard discusses what the future holds for the private healthcare market.

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