At Medbelle, healthcare is designed to be simple and stress-free. When a patient seeks expert advice, considers surgery, or explores non-surgical options, the process is built to provide peace of mind. The journey begins with an obligation-free inquiry, and from there, Medbelle’s dedicated concierge team manages every aspect of the patient's care.

Whether referred or making a direct enquiry, Medbelle guides each patient to the best possible medical care. Begin your healthcare journey today.

A Step-by-Step Guide to the Medbelle Care Journey

The Medbelle experience is designed with the patient at the centre, ensuring every step of the journey is clear, supportive, and tailored to individual needs. From the moment a patient enquires, through to recovery, Medbelle provides expert guidance and seamless coordination.

Learn more about each phase in the patient journey, and how Medbelle makes healthcare pathways simple and stress-free

01. Patient signup & profile creation (self-signup or referral)

The patient’s journey begins with a quick signup on the website or a referral from a trusted partner. If the patient signs up independently, a few basic details are collected to create a profile. For patients referred by partners, the profile is created automatically, and in both cases, communication is clear from the start with a confirmation email.

02. Access to the patient profile

Once the profile is created, the patient receives access to a secure digital platform. This hub allows the patient to track appointments, access medical information, and request further assistance. It offers complete transparency, ensuring the patient is always in control of their healthcare journey.

03. Medbelle contacts the patient

Within 24 business hours of signing up or referral, Medbelle’s Patient Care Advisors (PCAs) reach out to the patient to discuss their needs. The patient is matched with the best options available, based on their specific medical requirements and personal preferences.

04. Healthcare pathways provided

The patient’s dedicated PCA presents a range of options, using a sophisticated matching algorithm to offer specialists and facilities that meet their needs. The patient is provided with choices, and nothing is decided without their input.

05. Patients join the Medbelle Care Program

Once the patient makes their initial booking, they join the Medbelle Care Program. This exclusive healthcare membership provides the patient competitive rates and fast access to care for a full 12 months.

06. Consultation

Medbelle arranges the patient’s consultation with their chosen specialist, based on their availability and preferences. All necessary details and reminders are provided to ensure the patient is prepared for their appointment.

07. Imaging

If imaging is needed, Medbelle arranges it efficiently. Any existing scans are transferred to the surgeon, ensuring no delays in treatment.

08a. Non-Surgical care or discharge

For those not requiring surgery, Medbelle assists in arranging non-invasive treatments or ensures the patient is referred back to their initial provider. Ongoing support remains available as needed.

08b. Surgery arrangements

If surgery is recommended, Medbelle handles all billing, scheduling, and pre-operative arrangements. Patients are assured the best price available and are supported with access to finance options, if needed.

09. Post-Operative care

After surgery, Medbelle continues to support the patient, coordinating post-operative appointments and physiotherapy. This care extends up to 12 months, ensuring the patient has the help they need during recovery.

Ready to start your Medbelle journey?

Get in touch for your free, no-obligation consultation.