The independent sector prides itself on providing patients with some of the best available health care. However, there may be times when expectations are not met. If someone is not satisfied with the service they, or a close relative or friend has received in a hospital/clinic that is a member of the Independent Healthcare Advisory Services, it is their right to have their concerns investigated and to be given a full and prompt reply. The Code of Practice for Handling Patients’ Complaints has been introduced to assist with the management of patient complaints.
The code is supported by the Patients Association which believes that it will be helpful to patients in understanding the complexities of making a complaint and raising their concerns.
The full guide can be downloaded below. There is also a complaints guide for children. "Mumbles and Grumbles", which has been published by the Independent Healthcare Advisory Services.