A woman whose 38G breasts were causing her constant backache and an uncomfortable rash felt that the only way she could get her local primary care trust (PCT) to take notice was to send photos highlighting her need for a breast reduction operation.
Lou Hunneybel told the BBC that her GP had told her to lose at least a stone and a half before she could be considered for the life-changing operation, but after shedding two stone she was immediately refused treatment on the NHS.
"My GP had referred me and said that I had problems, but they just sent me a letter saying that it was cosmetic surgery so I could not even have a consultation on the NHS," she revealed.
"But it was not just cosmetic, I was in real discomfort. It was so uncomfortable."
In the end, Ms Hunneybel's husband persuaded her to send photos of her body to the PCT so that they were made aware of her situation.
Within months, she had received the operation but believes that women in her predicament should be taken more seriously by the NHS, which leaves many women having to resort to private treatment to obtain the surgery they need.
Consumers who are considering a breast reduction are advised to speak first with their GP, even if they expect to obtain private surgery, as your doctor will be able to provide advice and a letter of referral where necessary.
Who can you complain to about private hospital care?