Westfield Health is releasing hundreds of helium balloons during National Customer Service Week, in celebration of the company’s achievement of the highest standards of customer care. Members of the customer service team are launching the balloons from the top of Westfield House on Division Street, during a week-long programme of activities. The balloon returned from the furthest distance will receive a prize.
The programme includes presenting awards to staff who have gone the extra mile to provide excellent internal or external customer service, presentations from the Institute of Customer Service highlighting the importance of quality of customer service to an organisation, an opportunity for customers to tour the building and a back-to-the-floor exercise involving the senior management team.
A survey of customers was carried out for the third consecutive year by The Leadership Factor, an organisation specialising in measuring and improving satisfaction and loyalty. The overall satisfaction rating of 90.4 per cent placed Westfield in the top five per cent of companies surveyed.
Julie Gill of Westfield Health says, “National Customer Service Week may be about fun, but there is a serious message at its heart. We are strongly committed to upholding and perfecting the traditional values of customer care.”