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Sharing the secrets of customer satisfaction success

Happy customers equal a healthy business – that was the message from a forum endorsed by the Institute of Customer Service (ICS) and hosted by Westfield Health.

Westfield, which won the British Quality Foundation’s (BQF) Customer Satisfaction Award last year, hosted the customer service forum.

Peter O’Neil of Westfield offered an insight into how the health insurance provider strives to keep ahead of the competition with an open culture of listening to customers, providing a first class service and harnessing technology “ Westfield goes that extra mile to offer the best support and advice and enhance our customer service.”

 

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Sharing the secrets of customer satisfaction success
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