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Health insurers get few complaints

Financial Ombudsman Service

The Financial Ombudsman Service has released its latest set of six-monthly complaints data relating to individual insurance companies.

  

The data covers consumer complaints handled by the ombudsman service between 1 January and 30 June 2011. The data includes both the number of complaints received about individual businesses and the percentage of complaints the ombudsman service upheld in favour of consumers.

  

During this six-month period, the ombudsman service received a total of 149,925 new complaints - an increase of 54% on the 97,237 cases received in the second half of 2010. Of the data published, 98,632 cases related to payment protection insurance (PPI). 93% of the total number of cases involved 157 financial businesses (out of more than 100,000 businesses covered by the ombudsman).

 

The number of new complaints about each of these individual businesses ranged from 30 to 19,569. Five financial businesses each had more than 10,000 complaints referred to the ombudsman service, which together accounted for 72,026 cases - just under half of all the new complaints the ombudsman received during this six-month period.

 

60% of complaints about Bupa were upheld in the first six months of this year, but there were only 64 new cases.

  

There were 58 new cases about AXA PPP healthcare, of which 38% were upheld in favour of the consumer.

Private medical insurance news: 13 September 2011