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Aviva pays £212 million to critical illness and life insurance customers


Aviva paid 98% of life and critical illness claims during the first six months of 2011.


It paid £62 million to its critical illness customers during the first six months of 2011, a 21% rise on the same period last year. 755 people received payments between January and June 2011, averaging £81,000 each.


During the first six months of the year 92.5% of critical illness claims were paid, bringing the last 12 months’ claims paid percentage to 94.3%. Significantly, the number of claims rejected for reasons of non-disclosure during the January-June period fell to just 1.46%.


The average age of claimants was 44 years and two months for females and 45 years and three months for males. Critical illness claims declined for criteria not met accounted for 6% of claims. Cancer remains the most common cause of critical illness claims at 65.9%, followed by heart attack (11.3%) and stroke (7.9%).


Also in the first six months of 2011,  £150 million was paid on life insurance claims. The insurer paid 99.7% of claims resulting from death.


Robert Morrison for Aviva says, "We believe it is crucial we pay every claim we can. Customers can be confident that should the unexpected happen and they need to make a claim, we can help provide the financial support they require so they can concentrate on more important matters."

Life insurance news: 13 September 2011