The Association of Medical Insurance Intermediaries (AMII) makes the following points on the Office of Fair Trading’s report on private healthcare - on concerns expressed by consumers as to the level of extra payments sought (shortfall payments) from some consultants not covered under their private medical insurance:
- Customers should contact their insurers before starting treatment so they can make an informed decision about whether to proceed with a particular consultant/anaesthetist
- Customers need to get the consultants and anesthetists to be upfront about their fees before committing to treatment
- All insurers must make information about shortfalls clear within their policy literature. Although many insurers do make this clear, as there is so much to read when taking out a new policy it can easily be overlooked.