Insurers and advisers have refused to accept advice from their trade body to remove Total Permanent Disability (TPD) from critical illness insurance policies.
The original idea was to remove the clause from policies and replace it with a set of carefully worded definitions. However, there was very little enthusiasm for any change.
While only 3% of critical illness claims are made for TPD, 55% of these are declined and disputes about it account for 35% of complaints about critical illness made to the Financial Ombudsman Service.
Critical illness insurance: News update: 18 November 2009