Westfield Health has been rated world class for customer service in a national survey. The Sheffield-based health insurance provider achieved a score of 82.5 out of 100 in the UK Customer Satisfaction Index.
The index, which recognises organisations scoring 80 or more as delivering world-class service, is conducted by The Leadership Factor and is based on the responses of 26,000 adults surveyed over the internet. The score places Westfield Health second overall in the list of insurance companies that have taken part in the UKCSI.
The survey measures how well companies are meeting their customers’ needs and focuses on top customer priorities including overall quality of the product or service, being treated as a valued customer and the speed of service. Westfield Health was particularly praised for its excellent reputation, on time delivery and customer retention. It was also rated highly for speed of service and ease of doing business.
Julie Gill of Westfield Health says, “We are delighted with the results of the survey, which further highlight our commitment to maintaining exceptional levels of customer service. Our customers are at the heart of our company and we strive to meet their needs by offering a first class customer experience every time.”
Health cash plan news: 24 May 2011