At a time when the Medical Tourism industry is at odds with defining the parameters of post operative care and affixing responsibility owed to a patient, a Mumbai based surgeon has risen above the rest to show the way.
The Apollo Victor Hospital in Goa, India, received a patient, Miss M, from the United Kingdom in 2007 for a breast augmentation. The patient’s initial concerns with the outcome were glossed over with advice that asked her to ‘wait and see’ until the swelling subsided.
However, a year later, the patient voiced her concerns to Euromedical Tours, the UK based company that she had relied upon to provide her with information about the hospital and its services. Euromedical Tours prepared some pictorial representations of the patient’s case and sent them to the hospital for review.
In the mean time, however, the Septuagenarian surgeon who had performed the surgery on Miss M had ceased to operate. Euromedical Tours then approached the Mumbai based surgeon on its panel, who had replaced the retired surgeon and now operates in Goa. Dr Anil Tibrewala agreed to meet the patient and establish the merit of her concern and decide if she was entitled to correction or revision treatment by the hospital, as provided for in its terms and conditions.
Dr Tibrewala met Miss M in London in December 2008 and was convinced that Miss M’s grievances were indeed well founded and that she needed revision treatment to her breasts to restore symmetry. Not only did Dr Tibrewala offer to do the revision treatment, but in the true spirit of the ethics of medical practice, exceeded his remit to accept responsibility as consultant surgeon at the hospital, offering his services free of charge to the patient.
Euromedical Tours coordinated the revision treatment package for Miss M and she had her treatment earlier this month. She is delighted with the outcome and the fact that her interests have been looked after by all those connected with her care.
Not only have Dr Tibrewala and the Apollo Victor Hospital distinguished themselves in discharging their responsibility to the patient, but served a reminder the Medical Tourism industry at large, defining the scope and responsibility of post-op care in the process. This is a major leap forward for all stakeholders in the industry and Dr Tibrewala in particular deserves accolades for upholding ethics and shunning monetary gain.