Insure and Go is to switch its underwriter from AIG to Europ Assistance just weeks after it was revealed that the company was uncomfortable with the insurer adding Cuba as a destination to its list of excluded risks. The broker saw the decision as more connected to American politics than underwriting risk.
Insure and Go says: "The decision to switch underwriter has been taken by the company in order to ensure its premiums remain as competitive as possible, while improving its already excellent customer service. There will be no impact on any policies for existing customers. Under the terms of the new relationship, Europ Assistance will run Insure and Go’s medical assistance service, as well as becoming its underwriter, and will also offer a personal assistance service."
Perry Wilson from Insure and Go adds: “Europ Assistance is an extremely strong, global operation with a superb support infrastructure in markets across the world. Our new relationship, whereby it will run our medical assistance service as well, will bring more of our services under one roof, helping to streamline our operations and, we believe, improving our customers’ experience.”
Insure and Go is a leading direct travel insurance firm in the UK with two million customers.