Hospital proud of patient satisfaction figures

Just days after two of its consultants made the Britain’s Top Fifty Surgeon’s list, a Birmingham private hospital has announced ‘superb’ new patient satisfaction figures.

BMI Priory Hospital consultants Mr Rob Scott and Andre Jackowski were the only two West Midlands surgeons selected for the prestigious top fifty list published by The Times.

Now patient satisfaction figures, independently compiled by Howard Warwick Associates Ltd showed almost 100 per cent approval ratings in four key areas at the hospital in Priory Road, Edgbaston.

Nearly 4,400 patients were questioned between October 2010 and September 2011. The results showed 99.8% of patients were impressed with their surgeon or physician, with the exact same amount saying they had been treated “with respect and dignity”.

Quality of care got top marks from 99.3% of those questioned while the same amount of patients said they would recommend the hospital to other people.

Tony Yates, recently appointed Executive Director at BMI Priory, said he was delighted with the results which “show a superb team effort across the whole hospital, from the cleaners and catering through to our nurses and consultants.”

He added: “It is vital that the information we gather from the patient survey is accurate and independent so that we really know what we are doing right and if any areas need improvement.

 “The hospital already has an excellent reputation throughout the region, as the inclusion of two of our consultants in the Times Top Fifty list shows. Now we plan to build on that reputation by improving facilities and services throughout 2012.”

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Hospital proud of patient satisfaction figures
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