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Zurich pays out 92% of critical illness claims

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Zurich’s critical illness claims figures for 2011, show payments of £64.5 milion, and 92% of all claims paid.


The number of critical illness claims paid out in 2011 was 796, compared with 787 in 2010.


Of claims declined during 2011, 6.8% were due to the definition of the condition not being met.


Only 1.2%, 8 claims were turned down as a result of non-disclosure, a figure that has remained constant over the past three years.


The largest single claim paid out was for £1.1million.


Of the top four conditions covered:

  • 58% were made for cases of cancer, up from 50% in 2010 and 48% in 2009
  • 9.1% heart attack, down from 11.9% in 2010 and 12.9% in 2009
  • 5.9% strokes
  • 3.8% multiple sclerosis


Phil Brown of Zurich says, “If a claim is legitimate we will accept it as swiftly as possible through a process that is straightforward. We know that this makes a big difference to customers and their families at a time when they are in need of financial and practical support."

Critical illness insurance news: 7 February 2012