Over 99% rate overall quality of care as good or better
An independent audit of patient satisfaction for HCA's six leading London hospitals has
shown record high levels of approval during the past year.
Across
the group, 99.1% of patients said they rated the overall quality of care as good or better and 99.2% of patients rated
overall cleanliness of their hospital as good or better.
Meanwhile
98.5% of patients said they would recommend their HCA hospital to their family
and friends.
Patients
were asked to score five key points: overall impression of the admission
process, overall nursing care, accommodation, catering and the discharge and
departure process. Across the group most
hospitals were within a few percentage points of each other but the top two
hospitals were The Lister and London
Bridge Hospital.
Rosemary
Hittinger, Group Director of Clinical Performance and Governance at HCA
International, said the 2011 figures were a major achievement at a
time when all six hospitals were extremely busy. “We are delighted with this achievement which
shows the benefit of constant staff training and a culture of striving for the
highest quality of service and care,” she said.
“This
is also the result of teamwork and dedication of every member of staff and it
is all the more impressive when you consider that we have major expansion and
reconfiguration schemes at a number of our hospitals as we invest long term in
new patient facilities and new technology. We must congratulate and thank our staff for their dedication to patient
care.”
“But we are not complacent. There are always ways we can improve our
service so we must continue to strive for perfection and put ourselves in the
position of an often anxious patient, frequently not feeling at all well and
often coming to hospital for the first time. The safety and care of our patients is our constant focus,” she said.
Private hospital news : 10 February 2012
