Westfield Health has become a member of the Institute of Customer Service (ICS), reflecting the company’s commitment to providing policyholders with outstanding customer care.
Julie Gill of Westfield says, “We are dedicated to providing the best possible service to all of our customers. Joining the ICS will allow us to engage with other members to share knowledge, best practice and new ideas so that we can further improve the customer experience. We will also be able to utilise the ICS qualifications framework to enhance the professional development of our customer service teams, benchmark our performance on a national level using the UK Customer Satisfaction Index and deliver action plans to improve and develop our products and services further. Our ICS membership will enable us to maintain and improve upon our excellent standards of customer service and we look forward to establishing a long-standing and rewarding relationship.”