Anyone looking for a care home for an elderly loved one has been told the most important thing they can do to assess the quality of the establishment is to visit the site themselves.
Gary FitzGerald, chief executive of Action on Elder Abuse, believes that a few trips to a home at different times of the day will give family members a much clearer idea of the standards of care on offer than any reports could.
"If you spend a fair amount of time in a home, like a day, you are more likely to see what is really happening and what's going on," he said.
Mr FitzGerald explained that people should talk to the residents and the staff and see how they interact with each other.
According to the Alzheimer's society, 65 per cent of people who live in care homes in the UK have some form of dementia.