Exeter Family Friendly paid over 95% of all income protection claims received during 2010. Andy Chapman says, "We made a commitment to publishing our claims numbers in 2005 and have done so ever since. Paying claims is what we are here to do; so to me there’s nothing more natural than publishing these statistics. More insurers s are now releasing their claims statistics, whilst there are still many who do not.”
The most common cause for claim was muscular and skeletal injuries and disorders (excluding back) with 25.56% of claims related to these conditions, whilst the least common cause was as a result of lacerations, scalds and burns which accounted for just 1.74%. 5% of claims during 2010 were made as a result of viruses, flu and colds.