Companies make customer pledge

26 health insurance companies have signed up to the Customer Impact Scheme, an initiative to provide excellent standards of service to purchasers of income protection and critical illness insurance plans.

Each insurer has pledged to:

Develop and promote products and services that meet the needs of customers

Provide customers with clear information and good service when they buy products

Provide customers with a good service after they have bought a product.

Companies participating in the Customer Impact Scheme;

  • AXA Life
  • B&CE
  • Bright Grey
  • Bupa Health Assurance
  • Children’s Mutual
  • Clerical Medical
  • Co-operative Insurance Society Limited
  • Friends Provident
  • Guardian
  • Halifax Life
  • Legal & General
  • Liverpool Victoria
  • NFU Mutual
  • Norwich Union
  • Police Mutual
  • Prudential
  • Resolution Life
  • Royal London
  • Scottish Equitable
  • Scottish Friendly
  • Scottish Legal Life
  • Scottish Life
  • Scottish Widows
  • Standard Life
  • UNUM Provident
  • Zurich Life

 If you get poor service from an insurer who has signed up to the initiative, remind them of their pledge!


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