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Bupa launches new doctor and nurse helpline

Bupa has launched Bupa Anytime HealthLine, a helpline providing around-the-clock, unlimited telephone consultations with a team of GPs and nurses. This is an enhancement of the current nurse only helpline, which is available to all Bupa individual members as part of their health insurance.

Bupa Anytime HealthLine is accessible at any time of day, 365 days of the year offering medical advice and health information. With no time constraints, the customer can have a relaxed and full conversation with a medical professional. The caller will speak directly to a nurse, and if further advice is required, a GP will aim to call the member back within the hour.

Sue Moore of Bupa says: "Many of our members want to be able to speak to a GP or to a nurse at any time of the day or night, at a time that suits them, without having to wait for an appointment. Many of them want to be free to discuss their health concerns or questions for as long as they need, without the feeling of being rushed. They want expert medical advice on anything from stomach upsets and teething babies to sexual health advice or managing a long-term condition. They may also be worried about an upcoming procedure and want some reassurance about what to expect. This is there to give our individual health insurance members this advice and reassurance whenever they need it."

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