BMI Hospital gets excellent scores for patient satisfaction

BMI The Foscote Hospital in Banbury has been awarded an overall satisfaction score of 99.5 per cent by its patients for delivering excellent medical care and customer service.

According to an independent survey conducted by market research firm Howard Warwick Associates, during the period January 1st to December 31st 2010 The Foscote Hospital received 209 completed patient questionnaires. Of those patients responding, 99.5 per cent rated their overall quality of care as good, very good or excellent.

The survey measured patient satisfaction across a broad range of criteria including patients’ overall impression of admission, nursing, consultant care, imaging (X-ray) anaesthetists, theatre staff, accommodation and whether patients they were treated with respect and dignity.

Founded in 1981, The Foscote Hospital employs over 60 members of staff and work with 40 consultants. Its major specialties are Orthopaedics, Gynaecology, General surgery, Ophthalmology, Plastic, Cosmetic & Reconstructive surgery, Urology, Gastroenterology, Respiratory Medicine, Cardiology, Rheumatology, Radiology and Maxilla facial surgery.

Gill Faure, Executive Director at The Foscote Hospital, comments: “All our staff are dedicated to providing the best possible patient care and patients are particularly appreciative of their efforts. We are very proud of our hospital and work hard to make each patient’s time with us as pleasant as possible. Our patient survey is an important indicator of how well we achieve this and we monitor the results very closely.”

A recent patient at The Foscote Hospital, Janette Keen, from Oxford, said: “I decided to have my operation at The Foscote Clinic because I have used BMI hospitals before and have always been very impressed by the standard of care they provided. My recent stay at The Foscote Hospital was a very enjoyable experience due to the care and attention of the nursing staff who were always happy and willing to help me any time day or night. My Consultant Plastic & Reconstructive Surgeon Mr Oliver Cassell, was very reassuring, understanding and advised me every step of the way to ensure that the outcome of the operation was as close to what I wanted to achieve as possible.  I have to say, a month after the operation, I am happier with the result than I thought I would be.  I would definitely recommend Mr Cassell and The Foscote Hospital to anybody who was thinking of having any procedure done. I don't think you could be in better hands the whole experience was marvellous, even the food was lovely.”

Mr Oliver Cassell, Consultant Plastic & Reconstructive Surgeon at The Foscote Hospital commented, “I have been practicing at The Foscote Hospital for over ten years, and am deeply appreciative of the superb level of personalised service the nurses, staff and other consultants at the hospital provide to patients, Being in hospital can be a very stressful experience for patients and their families, so we all work together as a team to do all we can to ensure that patients receive top-notch care in a clean, comfortable and friendly environment.”


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