BMI Hospital achieves 100% for patient satisfaction

BMI Werndale Hospital has been awarded an overall satisfaction score of 100 per cent by its patients. The score was based on an independent survey of the hospital’s patients conducted market research firm Howard Warwick Associates Ltd during the period January 1st to December 31st 2010.

The survey measured patient satisfaction across a broad range of criteria including patients’ overall impression of admission, nursing, consultant care, imaging (X-ray) anaesthetists, theatre staff, accommodation and whether patients they were treated with respect and dignity.

Founded in 1990, Werndale Hospital employs 64 members of staff of staff and works with 85 of consultants. Its major specialties are Cardiology, Dermatology, ENT, Gastroenterology, General Medicine, General and Colorectal Surgery, Gynaecology, Neurology, Ophthalmology, Orthopaedic Surgery, Pain Management, Cosmetic Surgery, Urology, Weight Loss Surgery, Radiology including MRI and CT and Physiotherapy.

Caroline Daymond, Executive Director at Werndale Hospital, comments: “All our staff are dedicated to providing the best possible patient care and patients are particularly appreciative of their efforts. We are very proud of our hospital and work hard to make each patient’s time with us as pleasant as possible. Our patient survey is an important indicator of how well we achieve this and we monitor the results very closely.”

Mr John Black, Consultant Orthopedic Surgeon at BMI Werndale comments, “I have been practising at Werndale Hospital over 20 years, and am deeply appreciative of the superb level of personalised service the nurses, staff and other consultants at the hospital provide to patients, Being in hospital can be a very stressful experience for patients and their families, so we all work together as a team to do all we can to ensure that patients receive top-notch care in a clean, comfortable and friendly environment.”


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