BMI The Chiltern Hospital on London Roadhas been awarded an overall satisfaction score of 98.6% per cent by its patients for delivering excellent medical care and customer service.
According to an independent survey conducted by market research firm Howard Warwick Associates, during the period January 1st to December 31st 2010 The Chiltern Hospital received 1,093 completed patient questionnaires. Of those patients responding, 98.6% rated their overall quality of care as good, very good or excellent.
The survey measured patient satisfaction across a broad range of criteria including patients’ overall impression of admission, nursing, consultant care, imaging (X-ray) anaesthetists, theatre staff, accommodation and whether patients they were treated with respect and dignity.
Founded in 1982, The Chiltern Hospital employs 470 staff and works with 237 of consultants. Its major specialties include Orthopaedics, General Surgery, Gynaecology and Plastic Surgery.
Adrian Peake, Executive Director at The Chiltern Hospital, comments: “All our staff are dedicated to providing the best possible patient care and patients are particularly appreciative of their efforts. We are very proud of our hospital and work hard to make each patient’s time with us as pleasant as possible. Our patient survey is an important indicator of how well we achieve this and we monitor the results very closely.”
Dr Alan Makepeace, Consultant Oncologistat The Chiltern Hospital comments, “I have been practicing at The Chiltern Hospital for over 15 years, and am deeply appreciative of the excellent level of personalised care the nurses, staff and other consultants provide to patients, Being in hospital is a very stressful experience for both patients and their families and at The Chiltern we work together as a team to ensure patients receive the highest level of care in a clean, comfortable and friendly environment.”