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Banks offering a raw deal to offline customers

People without internet access or who simply prefer not to bank online are missing out on the best deals for financial and insurance products, according to new research by Which?.

Figures from the Department for Work and Pensions show that four million people in the UK are digitally excluded, either because they cannot afford or do not have internet access, the consumer group argues that the banking industry is treating its offline customers unfairly.

The research found a whopping 355% difference between the best online and best branch-only deal for travel insurance. For example, a 65-year old would pay £38 for an annual worldwide policy with insurer Multitrip.com, yet on the high street - Co-operative Insurance’s Home Options policy - cost £173.

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Banks offering a raw deal to offline customers
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