The insurance industry must inject innovation and quality whilst putting customers at the heart of products and services if it is to adequately respond to the Dilnot Commission.
Gordon Morris of Age UK says, "The Dilnot Commission has provided a clear call to action. The insurance industry must do more to help consumers meet the challenge of meeting long term care costs. Providers must improve what is available and put the diverse and changing financial needs of those in later life at the heart of product development."
Long term care news: 5 August 2011