Westfield Health has achieved a place among the top organisations for customer satisfaction with a score of 90.4 per cent in its 90th anniversary year.
For the third year running, Westfield commissioned The Leadership Factor (TLF), an organisation specialising in measuring and improving satisfaction and loyalty, to conduct a survey of its policyholders. The overall satisfaction index of places the health cash plan provider in the top five per cent of companies in TLF’s UK database.
Westfield’s Julie Gill says, “We are extremely proud of such a high satisfaction score and committed to monitoring each aspect of our service to ensure that we maintain and improve on this exceptional result.”
Policyholders revealed that they were most happy with the ease with which they pay their premiums, the professionalism of Westfield’s staff and the speed of the claims process, and identified areas such as keeping promises and commitments, value for money and helpfulness of staff as being of greatest importance to them.
The 2009 survey also found that the satisfaction index for Westfield’s core Advantage and Good4you Health Cash Plans has increased compared with the 2008 results.