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Citizens Advice response to High Court ruling

Citizens Advice Bureau

Teresa Perchard of Citizens Advice says, "Widespread mis-selling of payment protection insurance has been causing harm to consumers for many years and was the subject of our super complaint to the Office of Fair Trading back in 2005 which triggered the original investigation. Evidence from our network has consistently shown that too often consumers had been mis-sold PPI policies that were far too expensive and completely unsuitable for their needs, often contributing to debt problems. The court ruling is very significant and should mark the beginning of the end of the scandal. The FSA have made it clear that they expect firms to give proper redress to consumers who have been treated unfairly and the court has upheld the regulator's power to do so. The banks have been dragging their feet over dealing properly with complaints for too long and we hope that this will now change. Firms may still tell people that their complaints have been put on hold, pending any appeal. But people who are told this can take their complaint to the Financial Ombudsman."

Income protection insurance news: 30 April 2011

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