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Friends Provident issues 2009 critical illness claims figures

Friends Provident

Friends Provident paid £34.5 million in critical illness claims in 2009. Of the 624 claims; 578 (92.6%) were paid and 46 (7.4%) were declined. The percentage of claims declined due to non-disclosure fell from 4% to 2.1%. Just 5.3% of claims were declined due to the definition not being met.


The statistics reveal an increase in the number of children's critical illness claims the company has received and paid since 2007. Children's claims now account for the fifth highest reason for claims.


Ed Stuart-Brown at Friends Provident says, "I am delighted that our percentage of claims paid has increased for the seventh year in a row. What these figures show is just how valuable critical illness benefits are, very often a financial lifeline in difficult times.”


  • 92.6% of claims were paid

  • Cancer, stroke and multiple sclerosis are some of the main reasons for claims

  • The majority (68%) of claims paid were for cancer

  • The average critical illness payout was just under £59,000

  • The largest claim paid in 2009 was £600,000

  • The average age of a claimant was 44

  • The number of claims declined for non-disclosure fell by nearly half to 2.1% from 4%

  • 1% of the total claims paid were proportionate payments

  • 5.3% of claims were not paid due to the illness not meeting the definition (down from 8.7% in 2008)

  • The average length a policy was in force before a claim was received was 5.5 years

  • The youngest children's claimant was a baby girl age just 9 months. The claim was for open heart surgery and the payment was £20,000, the maximum amount payable under a children's critical illness claim

  • The youngest adult claimant was a female age 26, who claimed for cancer and received over £81,000.


Critical illness insurance: News update: 13 April 2010


Related links

  • Friends Provident - company profile