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InsureandGo calls for airlines to offer a full refund to passengers flying to Mexico


Travel insurer InsureandGo is calling on airlines that fly to Mexico to offer passengers a total refund if their flights are cancelled as a result of Swine Flu.  At the moment, it fears that passengers will only be offered a flight to another destination or to Mexico at a later date when it is safe to visit the country.


Perry Wilson of InsureandGo says, “Over 300,000 British people visited Mexico last year and we estimate that they spent as much as £240 million flying there, which is a huge amount of money.  Given this, we believe that if their flight is cancelled as a result of Swine Flu, they should be offered a full refund. We are concerned that because airlines are struggling financially they will do everything they can not to offer passengers a refund.  As a result of fewer people flying and soaring fuel prices last summer, more than 30 airlines have folded in the last 15 months.”


He adds, “InsureandGo’s policy covers cancellation of travel arrangements due to government restrictions, for instance in the case of a flu epidemic. Currently, the Foreign & Commonwealth Office is advising Britons not to travel to Mexico unless it is essential. We would therefore consider claims under the terms of the policy from anyone whose flights to Mexico from the UK have been cancelled or postponed. However, in most instances tour operators are providing customers with re-arranged flights, and we would advise travellers to discuss this with their tour operator first. There is no FCO advice to stay away from the US.”


Travel insurance: News update: 30/04/2009


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