Legal & General critical illness claims figures for 2007:
88.2% of claims paid (up from 83.3%)
7.7% of claims declined for non-disclosure (down from 12.1%)
£110 million paid in claims (up from £92.1 million)
Average claim is £60,000
Legal & General’s claims were primarily for cancer, terminal illness, heart attack, stroke and multiple sclerosis.
Bernie Hickman, Managing Director of Protection says: “This is further evidence of our progress in bringing down the level of declined claims. Customers should have every confidence that insurers will treat them fairly when they make a claim. We are in the business of paying out much needed money when customers need it most.”
£179 million was also paid on life insurance claims, representing 96.3% of claims received.
The insurer has ignored whining officials from insurer trade body ABI who have been moaning that insurers should not publish figures as it brings into focus the number of declined claims. The Legal and General figures show that publishing claims educates consumers and encourages insurers to ensure fewer claims are rejected. The chief whinger for the ABI would rather all customers be left in the dark as to insurance company track records on claims paid.
Critical illness insurance: News update: April 2008