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Norwich Union Life Direct
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Health insurance news: Norwich Union Life
A specialist life insurer, established 1808. Part of Norwich Union Group, owned by Aviva. Norwich Union is the UK’s largest insurer.
Norwich Union Life : Company profile
Recent news
Latest Norwich Union claims figures
In 2007, Norwich Union paid out more than £106 million in critical illness claims , compared to £90 million in 2006. 1387 payments made up 85% of total claims, compared to 75% in 2006.
Barclays signs life insurance arrangement with Norwich Union
Barclays has signed a deal with Norwich Union for the insurer to provide the bank with life insurance products for customers. The new 'Simplified Life' products will see Barclays offer both level and decreasing term insurance products.
Non-disclosure campaign sees further increase in critical illness payments during 2007
During 2007 Norwich Union increased the total number of critical illness payments by 4.7%, from 80% in 2006 to 84.7%. There is also a reduction in non-disclosure decline rates to just 4.17%. This follows a series of initiatives over recent months to help drive down non-disclosure.
Norwich Union reduces prices
Norwich Union has a series of price reductions across its Mortgage Life Insurance and Term Assurance product ranges. The move is designed to help those feeling the effects of the credit crunch and could ease the financial burden for the average house buyer. The reprice has focused particularly on providing affordable cover for sums assured of £175,000 and above. Notably the average house...
'Health Shame' leads Brits to lie about their lifestyles
Shame about unhealthy lifestyles means almost half of Brits are regularly lying to present themselves as thinner, fitter, non-smoking teetotallers. The Norwich Union "Health Shame" study shows four in five Brits believe appearing healthy makes you more attractive, making first dates a hot spot for lifestyle lies - indeed, over a quarter told researchers they feared they would never get...
FSA fines Norwich Union Life £1.26m for exposing its customers to the risk of fraud
The Financial Services Authority (FSA) has fined Norwich Union Life £1.26 million for not having effective systems and controls in place to protect customers' confidential information and manage its financial crime risks. These failings resulted in a number of actual and attempted frauds against Norwich Union Life's customers. The weaknesses in Norwich Union Life's systems and controls...
Statement from Norwich Union Life on FSA fine
The FSA announced it has fined Norwich Union Life following an investigation into a series of frauds committed during 2006. Due to some weaknesses in internal controls, 74 policies were fraudulently surrendered and 558 other customers' policies were placed at risk. Mark Hodges, chief executive of Norwich Union Life, says: "We are sorry that this situation arose and apologised to the affected...
Norwich Union partners HSBC
Insurance group Norwich Union have signed a strategic partnership with HSBC Bank that will see Norwich Union underwrite many HSBC insurance policies. The bank, with 1 in 5 banking customers on its books, will now draw on Norwich Union to provide certain of its insurance underwriting agreements. The arrangement is designed to last for five years initially, with an option of expansion beyond that...
Health insurance is the top water cooler conversation
New research, commissioned by Norwich Union Healthcare reveals that the state of our health has replaced our obsession with the weather. Over three quarters of UK adults admit to feeling comfortable openly talking about health concerns and ailments with friends and families, colleagues, acquaintances and even strangers. Top places to talk about health: 1. Family events, 76%2. Work, 68%3....
Norwich Union plans revamp
Norwich Union is set to completely revamp its protection range in a bid to better meet consumer needs. This month they will undertake 70 in depth consumer and adviser interviews aimed at determining what consumers actually need from a protection product and why many drop off during the application process. It will then generate ideas from the research that it will test among consumers. The...
Norwich Union announces Post Office deal
Norwich Union has a new distribution deal with Post Office Financial Services. The relationship will see exclusive Post Office-branded Norwich Union protection products available for the millions of customers who use the Post Office every week. Products will be available to purchase direct either over the phone or via the Post Office website Information will be available at all 14,000 Post Office...
Norwich Union revamps equity release proposition
Norwich Union has launched its Equity Release Promise Service and added fixed interest rates and flat rate application fees to its equity release range. The Equity Release Service Promise processes customers applications within five working days of receipt. Norwich Union will appoint someone to value the customer's property and prepare offer documents within the same period. The provider will...
Norwich Union drops Quote Me Happy
Norwich Union has dropped its "Quote me happy" strapline as it launches an £8m unified advertising campaign for its life and insurance business. The new campaign focuses on the new strapline "We just make it easier". The TV adverts, which have been created by Abbott Mead Vickers, will focus on how the insurer aims to support consumers in "choosing, using and staying...
Norwich Union cuts life insurance prices
Norwich Union has cut prices across its Mortgage Life Insurance range. Darren Dicks, head of protection marketing for Norwich Union, says: "As mortgage repayments are increasing, some people are feeling the pinch and there is evidence to suggest that some may even be sacrificing insurance payments in order to cope with rising housing costs. Decreasing benefit policies such as mortgage life...
Partial payouts on critical illness claims
Norwich Union supports the Friends Provident move to pay out a proportion of all claims that may otherwise have been turned down due to unrelated non-disclosure. The insurer says it has adopted a similar policy for a number of years - assessing unrelated non-disclosure claims on a case-by-case basis. But it stresses people need to disclose their medical history as fully and accurately as possible...
Norwich Union brand may be axed
According to reports in local and financial newspapers, Aviva's new chief executive Andrew Moss is understood to be considering axing the Norwich Union brand altogether in favour of simply using the Aviva branding in the UK. Moss believes the move could boost the company's global recognition. Aviva sells life assurance, investment and general insurance in the UK under the Norwich Union label but...
Pilot to tackle non-disclosure on existing customer policies
Norwich Union is taking a groundbreaking approach to drive down the number of critical illness and life insurance claims rejected due to "non-disclosure". In an industry first, the insurer is contacting 5,000 of its existing protection policyholders, inviting them to review their initial applications and notify the company of any medical details that they may have missed off their...
Consumer confusion over equity release
More than half of Britons do not have a clue what equity release actually is, according to the latest research from Norwich Union, the market-leading provider in the equity release sector. In a survey of more than 1,000 adults, eight in 10 consumers did not know the age they were eligible for equity release, whilst a fifth thought that they could take out a policy from the age of just 18. To...
Norwich Union cuts prices
Norwich Union has cut prices on Mortgage Life Insurance and Term Assurance products in a bid to improve its offering for the UK's 12 million mortgage holders. Those taking policies lasting longer than the traditional 25-year term will also see more competitive premiums available. This reflects changes in market demand, which has seen increasing numbers of consumers requesting cover for 30 or...
Equity release popular among retirees
A growing number of retirees are turning to equity release to fund retirement according to a new report from insurer Norwich Union. The insurer highlights an emerging trend of equity release, as an increasingly accepted part of retirement planning for many older workers. Many are turning to equity release amid an ongoing pensions crisis, looking to their property to finance retirement in the...
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