98% Service Satisfaction
Health-on-Line specialise in private medical insurance. They were first established in 2000 and are based in Bournemouth.
In 2012 they underwent huge expansion when they were purchased by AXA PPP healthcare.
Health-on-Line offer adaptable PMI policies that can be tailored to any need or budget and are widely recognised for their personal customer service, with 98% of customers satisfied with the service provided.
Personal account manager
- Health-on-Line recognise the importance to have consistency when liaising with someone about your health, therefore every customer is appointed a personal account manager who will be your point of contact whenever required.
Over the last couple of years Health-on-Line’s exceptional service has been recognised. Acknowledgements they have received include:
- 2013 - They scored highest amongst a large majority of their competitors for the personal service and empathy they provide in their conversations with the customer.
- 2014 - Awarded by Your Money for best online healthcare provider for the service they provide both over the internet and in subsequent telephone conversations.
- 2014 – Have a Feefo rating of over 95% for service satisfaction.
- Short listed for Rock Recruitment Awards as well as Dorset Company of the Year, from the Dorset Chamber of Commerce.
Health-on-Line Claims Team
- “Thank you for your very good service, compassion & helpfulness”
Health-on-Line Sales Team
- “Cannot fault the service in any way. I wish all companies were as well educated and informed about their products and provided this level of customer care”.
- “The person I spoke to was very polite and helpful. I would be happy to recommend Health on Line to my friends who are interested in obtaining private health care”
- “I was very impressed with the person I dealt with. He had a very friendly manner and was very informative about the product. I felt extremely confident in dealing with the company”