Who can you complain to about private hospital care?
What to watch out for
- Am I covered by my dental insurance?
- Am I covered by my private medical insurance?
- Am I covered by my travel insurance?
- Can I buy cost over run insurance?
- Can I buy medical malpractice insurance?
- Do you need medical travel insurance?
- How can I protect myself against something going wrong?
- Am I covered by international health insurance?
- Why medical complications insurance is needed
What to watch out for
Insurance history is scattered with companies offering what appears to be great cover at low price. If someone is offering any product that seems cheaper than everyone else, for a lower price, what generally happens is that either the company goes under, or your chances of getting any claim paid are negligible. If it looks cheap and nasty, it usually is.
There are insurance providers outside the UK, who are reputable, but if you buy from any intermediary or insurer who is not covered by UK regulations, then you have no consumer protection at all.
There are insurers who claim to offer international insurances which are available for UK residents, and seem to offer cover for treatment in any country. Some of these companies have a poor track record and reputation within the insurance industry.
Some companies within the medical travel industry seem to offer travel and other insurances. Many of these do not understand the limitations of what they are offering. Several have been asked for clarification of what they offer - few reply.
Some basic rules apply to all insurances:
If you have any questions or queries get the answer in writing - phone comments can be later denied; email responses are only of any use if they have a real name attached.
Always ask for a full copy of the policy wording. Nearly every insurer or intermediary can supply a PDF by email.
Always check that it is clear who the insurer is and where they are based.
If you have any questions - ask before you buy.
A common response to worries about policies with exclusions on overseas treatment is "that is what it says but if you have a claim then insurers will still pay you…" That gives you no protection as you are relying on an insurer being kind to you. Some insurers are good to customers; others do everything possible to avoid paying claims.
A frequent comment is "The insurance trade association/consultant/intermediary told us not to worry about such exclusions as they do not apply in practice” Oh yes they do!
If told, “The documentation is temporarily unavailable” or a similar excuse then walk away from that insurance offer.
Ensure any price is a quotation, not a rough indication.