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Acer computers: Customer reviews 4

Acer computers: Customer reviews and experiences

If you're thinking of buying an Acer laptop computer, then I advise you to read about these experiences of Acer service and back up before you buy.

Read the Introduction to my Acer laptop computer experience where you find out why I went to the bother of creating these pages.

Read Acer customer experiences 1, Acer customer experiences 2, Acer customer experiences 3, Acer customer experiences 5, Acer customer experiences 6 to see yet more dire stories of how buying an Acer went badly wrong for some customers.

If you have been through the mill with Acer, I am happy to publicise your experience, provided it is a fair and honest appraisal of what happened. Email details to keithpollardNOSPAMPLEASE@intuition-comms.co.uk. (Remove NOSPAMPLEASE to use this address).

30 October 2007: acer laptop

Here's yet another story of a satisfied customer.

i bought my laptop in the states. i too am a cancer survivor and use my laptop to communicate with many people as i can't talk due to oral cancer. i bought mine at the ever popular wal-mart off the shelf. it's an acer aspire 5520-5912 it says on the unit.

when i opened the box and plugged it in the first thing i got was nvidia not found please check cables. i finally got around that and it worked for about 4 hours. then the touchpad froze. i shut down and restarted. again great for about 4 hours. so instead of the manufacurer i took it back for exchange. this one works for about 4 days. then touchpad freezes again. i am now returning it again. i will not buy acer again ever. and i hope this proves useful for others as well.

please feel free to post this to your site as well.

thank you.
good luck with them

john

13 June 2007: Acer laptop problems

I have similar tales of woe about Acer. Their replacement laptop - top of the range Aspire- is a disaster too and someone dropped it on it's hinge while it was away being "repaired" - and the operating system is still not right. I am so fed up with all this! Full story if you are interested - but it's long!

I was just wondering if you could tell me the best address to write to for the top man, please?

Is it this one?

Sammy Levitt UK Managing Director.

Head Office (Sales and Marketing):

Acer UK Limited

Acer House

Heathrow Boulevard III

282 Bath Road

West Drayton

Middlesex

UB7 0DQ

Many thanks for your time

Susan

8 June 2007: Acer Laptop

I am also very unhappy with the poor customer service Acer provide their customers. I purchased a Laptop in Sept 2006 for my son to take to University. I had to save for a long time to make the purchase, but was determined to help him to show him how proud I was of him. After about 4 months, the laptop started to have problems, it would suddenly shut its self down for no apparent reason, often causing work to be lost. I contacted 'Comet' from whom I had purchased the lap top, but they were not at all interested as I hadn't taken out their own warranty and gave me the number to contact Acer direct. After much 'call queueing' i was eventually told to take the laptop back to Comet to be returned to Acer (Why didn't they collect from me?)

The laptop was returned to me after approx 3 weeks. They said the motherboard had been loose and needed tightening. The laptop worked fine for about 8 weeks, then, as my son tried to plug in the charger, the internal pin broke off. He rang Acer again and this time they arranged to collect from him. Good service I thought. After 2 weeks and no repaired laptop, he rang Acer to enquire on progress. He was told the engineer had looked at the problem and decided it was caused by accidental damage, therefore, not covered by the Acer warranty. We would have to pay for repairs totalling £150 plus labour! They said the pin had broken away from from the motherboard due to brute force inserting the charger!! What rubbish, I suggested that it was more likely their engineer had caused the pin to be weakened with the previous repair.

I was also told I could not take this complaint any further, as the engineers decision was final.

After speaking to my son, we reluctantly both agreed we could not afford the repair and so I rang Acer and asked them to return the laptop 'as is'. The lady I spoke to said I could send a complaint letter to their escalation dept. I have done that, but don't feel hopeful. I feel my son and I have been let down buy Acer and Comet. I won't be buying from either again. I advise all to do the same.

Alison

5 June 2007: Acer in Australia

I would like to thank you for putting up your experience about Acer computers. I can only wish i had read it before i bought one.
I won't tell you my story other than to say i had the same experience but in Australia, which means that customer service at Acer is on a worldwide scale unacceptable.
Thanks again

1 May 2007: esplex infoteam problems

I have had many problems with Esplex. I sent my laptop in after 7 months as the power connector on the back had broken and the case was cracked. They fixed this but did not do other work and they had broken the computer causing it to keep crashing. Had to use my computer for uni final year project so kept it for abit then sent it back.

They replace the hard drive and replaced the rubber feet after having the laptop for nearly 2 months and told me it was ok. Still crashing.

Phoned up, was told to write, wrote, got a standard letter offering no resolution.

Sent back again, replaced memory, told was working. Still crashing.

Very shody work, and definitely not up to standard.

David

26 May 2007: Acer Complaint

Dear Sir,

I bought a acer aspire 5612 AWLMI from Geneva, Switzerland last December with a 1 year international warranty.

3 weeks ago, while on business for a month in the UK, the laptop failed to start up and I tried to call the UK service centre at this number: 0870 853 1000. Unfortunately, I was put on a queue number for about and hour, after which I gave up.

I found one of your approved service centres undertaking warranty repairs, and after speaking to someone, decided to send my laptop for servicing there. That was on the 30th April 2007.

After a wait of 2 weeks, I called the service centre up and asked about the progress, only to be told that the part hasn't arrived and he will send a note to ask for an ETA.

I called again after a few days to check on the progress only to be told that the part will only arrive on the 20th of June.

The person in charge of my repair gave me the same number I tried to call the first time 0870 853 1000 and suggested that I call and ask if the part can be shipped out faster, since it is an international warranty after all. I call the same number and spoke to somebody which was extremely unhelpful and rude. In the end, I was told that that number is NOT Acer and cannot help me.

Do note that during this whole process, I had to rent computer equipment in order to run my business while in the UK

Since I an unable to get my laptop repaired , even while under warranty after a frustrating three weeks, I would like to ask for a replacement laptop of the same model before I leave the UK on the 2nd of June.

In addition to that, I have a few questions I would like you to clarify.

1) Your company claims to be industry leaders, I am confused as to what kind of international warranty your products carry, please explain how a service turnover time of 2 months is acceptable.

3) Why was I told that the UK number was not Acer when it is the only number to contact, as listed both on your website and on the warranty documents included with my laptop.

2) Part of my work is to recommend soft and hardware purchases to Post production companies and organisations, including staff of the XXXXXXX organisation worldwide. After this experience, please explain to me how I can continue to recommend your products to my clients.

The ID for this case in question is XXXXXXX. I am looking forward to your reply and for my case to be resolved as soon as possible.

I can be contacted either at this email or this number in the UK xxx xxxx xxxx.

Regards,

Eddie